Privacy Policy

By accessing and using this platform, you confirm that you agree to be bound by the terms and practices described in this Privacy Policy in its entirety. If you use the platform following a change to the terms of this policy, you are providing your acceptance of our privacy policy as revised.

Scope

This policy describes how OTC Services DMCC ("We", "Our", "Company") collects, uses, discloses, and protects the personal information of:

• Every person who visits our website
• Every person who uses our services
• Every person who applies to work at OTC Services
• Every person whose personal information we may process as a result of providing services to third parties

Information Collection

We collect personal data from our employees, potential employees, clients, intending clients, vendors, and website users. The following are some ways we may collect information:

• Personal Information: We may collect personal information directly from you or when you interact with us, including through the use of our site. This information may include but is not limited to your name, contact details, identification documents, and data you provide through the Platform.
• Automated Information: When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns using cookies, log files, and other tracking technologies. Cookies help identify you when you use our Platform and remember your preferences.
• Recruitment / Employment Information: We may collect additional information such as education and professional records, reference information, and employment history.

We may also collect information for specific purposes, such as health or medical information to accommodate a disability or illness, background checks, and diversity-related personal information in order to comply with legal obligations and internal policies.

Use of Personal Information

We may use the personal information we collect for the following purposes:

• To Provide Services: Your information may be required to provide you with our services, including facilitating a legitimate business interest.
• To Verify Your Identity: This may be done on an ongoing basis in compliance with regulatory requirements.
• To Enable Performance by Third Parties: We may share your information with third-party partners or third parties hired by us to perform functions and provide services, subject to confidentiality obligations.
• To Communicate: To respond to your inquiries and provide adequate client support.
• To Improve Services: To analyze usage trends, conduct research, and improve our website and services.
• To Comply with Legal Obligations: To fulfil any regulatory requirements.
• For Recruitment: To assess your suitability for any role you apply for at OTC Services.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may delegate authority to collect, access, use, and disseminate your information to third parties we engage in the course of our business. By accepting this policy, you grant those third parties the same rights you afford us herein.
• Legal Compliance: We may disclose information in response to a legal request such as a subpoena, court order, or government demand, or to enforce our rights and defend claims.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Security of Personal Information

We maintain organisational and technical security arrangements for all the personal data we hold. We use protocols, controls, and relevant policies to maintain these arrangements. We also use SSL certificates to secure our website. However, no transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. We cannot accept responsibility for unauthorised access or loss of personal data that is beyond our control.

Retention of Personal Information

We retain your personal information for as long as reasonably needed for the purposes described in this Privacy Notice, or to comply with our legal or professional obligations, enforce our agreements, or resolve disputes.

Your Rights

Subject to applicable law, you are entitled to:

• Access and Correction: The right to access and correct your personal information held by us.
• Withdrawal of Consent: The right to withdraw consent you have provided for processing your personal information. Note that withdrawing consent may affect your ability to use our services.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. Where we have shared your data with others, we will notify them about the erasure where possible.
• Right to Lodge a Complaint: If you have a concern about our privacy practices, you can report it to the relevant regulatory authority.

Some rights may be limited where we have an overriding interest or legal obligation to continue processing the data, or where data may be exempt from disclosure due to legal professional privilege.

International Data Transfer

Your personal information may be transferred to and processed in countries other than the UAE where our service providers or servers are located. We will take appropriate measures to ensure that such transfers comply with applicable data protection laws. We transfer personal data internationally only where the destination country has adequate data protection laws or where appropriate safeguards are in place, such as an adequacy decision, binding corporate rules, or standard contractual clauses.

We may also transfer your personal data to recipients outside the UAE based on your express consent, or where such transfer is necessary for judicial processes, contractual performance, international judicial cooperation, or protection of public interest.

Selling of Information

We do not sell your personal information collected under this Privacy Notice, except to the extent we may use it for cross-contextual behavioural or targeted advertising.

Amendment

We may update this Policy from time to time by posting a revised version on our website. The revised version will be effective as of the date we post it. Your continued use of our platform after changes constitutes your agreement to the revised policy.